Installing on Motorola Q

[bradoconnor]

When I try to install the software on my Q I get an error message of "Installation of WakefieldSoft Infosafe.CAB was unsuccessful. The installation file is not intended for this device." Please help

[Support]

Due to issues with the OS differences on the Moto Q, we do not support that device at this time.

Thanks.

[bradoconnor]

Are you planning on supporting it soon?

[Support]

Maybe sometime in 2007, but the changes needed to our software are pretty extensive for the Moto Q.

[bradoconnor]

I got the version for wm5 but now I guess I need the palm version. Is there a difference?

[Support]

No real difference, other than when you install, you select to install for Palm & PC.

If you purchased recently, then I can switch your license over to Palm and get a new code to you.

Just email us your order info and hotsync ID.

Thanks.

[bradoconnor]

Sorry I got swamped the last week. I bought the software two weeks ago. Where do I email the info you need to and what info will you need . Thx

[Support]

Please use this page to determine your exact Palm OS hotsync ID, then let us know.
http://www.wakefieldsoft.com/hotsyncID.html

Once we know your exact hotsync ID, we can send out the correct code for you to use to register the software and fully unlock it.

There is a link near the bottom of that page to send it via email.

[Support]

We have released the new InfoSafe Plus Version 5. This new version works on Palm OS and Windows Mobile devices, including Windows Mobile smartphones that do not have a touch screen as well as touchscreen devices.

Existing users can upgrade for $9.99. The normal price is $29.99.

If you want to upgrade, you can use the link below to have the upgrade information sent to you. Please enter the email used when ordering to verify eligibility.
http://www.wakefieldsoft.com/cgi-bin/request-upgrade.pl

We recommend that you use the File / Backup menu command to backup your existing data to a safe location (other than the default). Also, do not uninstall the existing version yet. Once version 5 is installed, you can use the File / Import menu item to import all old version data.

Downloads and a complete list of new features (further down the page) are here:
http://www.wakefieldsoft.com/infosafe/download.html

[2michaelwu]

After downloading the software, I do not have problem for the computer, just double'click on the yellow icon and I could enter the data. However, I do have a problem on the cellphone (Motorola Q9h), I double click the yellow InfoSafe Plus Icon(I already download the .cab file and run it) on the handphone, it asked me the password....once I input the password and hit the enter key, it went back to the requesting password screen again, never let me getting into the content, please advice.................do I have to delete it and reintalled it again....I purchased the product yesterday with a 5-digit activated code.........thanks

[Support]

It must be that the password is not exactly correct. Perhaps a upper case vs lower case or mis-spelling issue?