Palm HotSync Problem

[billcork]

Hi - I am using Audiolist Plus 4.5.7, Palm Desktop 6.2.2 and HotSync Manager 7.0.2 with a treo 650 and find that I have a problem since "upgrading" to the latest Desktop and Hotsync! Syncing Audiolist just "hangs" and will not complete. I have tried all options in Hotsync manager including "do nothing" but cannot seem to resolve the problem.
I would be glad of any ideas on this!

Billcork

[Support]

Can you send us a copy of the hotsync log?

[billcork]

Hi Shawn - did you get the copy of the log?

[Support]

I have not seen it, can you resend?

[billcork]

I have not seen it, can you resend?
HotSync session aborted

HotSync session started on 07/10/08 16:20:42

Adobe Reader synchronized successfully

Duration: 0.1 seconds

Quick Install synchronized successfully

Duration: 0.0 seconds

VersaMail synchronized successfully

Duration: 1.8 seconds

Outlook Calendar synchronized successfully

Duration: 3.2 seconds

Outlook Calendar

- Fast Sync

Outlook Contacts synchronized successfully

Duration: 1.8 seconds

Outlook Contacts

- Fast Sync

Outlook Tasks synchronized successfully

Duration: 0.5 seconds

Outlook Tasks

- Fast Sync

Outlook Notes synchronized successfully

Duration: 0.5 seconds

Outlook Notes

- Fast Sync

WorldMate synchronized successfully

Duration: 2.5 seconds

Media synchronized successfully

Duration: 2.7 seconds

- AudioList synchronization aborted

- Duration:

Unable to open local database file C:\Documents and Settings\Bill Johnson\My Documents\Palm OS Desktop\billco\AudioList\AudioListArtistX.cdb


--------------------------------------------------------------------------------

[Support]

Delete this ONE file on the PC, then hotsync again:
C:\Documents and Settings\Bill Johnson\My Documents\Palm OS Desktop\billco\AudioList\AudioListArtistX.cdb

[billcork]

Hi Shawn - I've done that now and at least the HotSync completes, but it does not synchronise my desktop with the Palm. I have 1905 records on the desktop but only 1891 on the palm. I can identify records I have added to desktop recently which do not appear on the palm. I tried both sync files and desktop overwrites, but no good. Log says files sync'ed successfully!

07/14/08 21:51:36

HotSync session started on 07/14/08 21:48:48, and completed in 168.0 seconds

Adobe Reader synchronized successfully

Duration: 0.1 seconds

Quick Install synchronized successfully

Duration: 0.0 seconds

VersaMail synchronized successfully

Duration: 1.6 seconds

Outlook Calendar synchronized successfully

Duration: 0.7 seconds

Outlook Calendar

- Fast Sync

Outlook Contacts synchronized successfully

Duration: 0.4 seconds

Outlook Contacts

- Fast Sync

Outlook Tasks synchronized successfully

Duration: 0.3 seconds

Outlook Tasks

- Fast Sync

Outlook Notes synchronized successfully

Duration: 0.3 seconds

Outlook Notes

- Fast Sync

WorldMate synchronized successfully

Duration: 0.1 seconds

Media synchronized successfully

Duration: 2.5 seconds

AudioList synchronized successfully

Duration: 130.8 seconds

Backed up all files successfully to billcork's Backup folder

Duration: 24.2 seconds

WARNING: Possible database overwrite problem. Backing up database *EnThes.pdb to file C:\Documents and Settings\Bill Johnson\My Documents\Palm OS Desktop\billco\Backup\_EnThes_pdb.PDB. The file contained database *EnThes.PDB data.

Backed up 13 file(s) successfully

*EnThes.pdb

WARNING: Possible database overwrite problem. Backing up database *EnThes.PDB to file C:\Documents and Settings\Bill Johnson\My Documents\Palm OS Desktop\billco\Backup\_EnThes_PDB.PDB. The file contained database *EnThes.pdb data.

*EnThes.PDB

AudioListArtist

AudioListComp

AudioListFmt

AudioListGenre

AudioListLabel

AudioListLoc

AudioListPurch

AudioListRtg

AudioListStat

psysLaunchDB

Saved Preferences

[Support]

Your data location may have changed with the new hotsync install.

Please send us this file:
C:\Program Files\AudioList\audiolistplus.ini

That will tell us where the PC software is saving data.

[billcork]

Hi Shawn - a search has failed to find Audiolistplus.ini. The only file found is a config file:
[MAIN]
InstallType=Palm
DataPath=C:\Program Files\Palm\billco\AudioList\
Parameter1=
ImportFile=C:\Documents and Settings\Bill Johnson\My Documents\Jazz LP.csv
ImportOption=0
ImportFields=Artist~~Title~~Notes~~
ImportHeaderRow=0
MP3Combine=1
MP3Artist=0
MP3JPG=1
MP3Option=0
DownloadText=1
OverwriteText=1
DownloadGraphic=1
FormatNames=1
InitialArticles=1
[Form]
Left=0
Top=165
Width=17400
Height=12630
[Options]
FREEDBMethod=0
UseProxy=0
ProxyPort=0
FREEDBServer=freedb.freedb.org
CDDrive=E
ProperCase=1

Bill

[Support]

The datapath for the PC software is set to the old value. It changed with the new handheld.

The file you found is the audiolistplus.ini file. Sometimes it will show up as a 'configuration file' type and not show the .ini extension.

Open that file in notepad, and change the DataPath= line to be as follows:
DataPath=C:\Documents and Settings\Bill Johnson\My Documents\Palm OS Desktop\billco\AudioList\

Save the file, then open the desktop software. It should match the palm, and you may have to enter the last few new records again.

[billcork]

Hi Shawn - I did what you suggested, but the file keeps defaulting to the original DataPath and saves the new one as "oldDataPath" as below:
[MAIN]
InstallType=Palm
DataPath=C:\Program Files\Palm\billco\AudioList\
Parameter1=
ImportFile=C:\Documents and Settings\Bill Johnson\My Documents\Jazz LP.csv
ImportOption=0
ImportFields=Artist~~Title~~Notes~~
ImportHeaderRow=0
MP3Combine=1
MP3Artist=0
MP3JPG=1
MP3Option=0
DownloadText=1
OverwriteText=1
DownloadGraphic=1
FormatNames=1
InitialArticles=1
OldDataPath=C:\Documents and Settings\Bill Johnson\My Documents\Palm OS Desktop\billco\AudioList\
[Form]
Left=-60
Top=-60
Width=17400
Height=12630
[Options]
FREEDBMethod=0
UseProxy=0
ProxyPort=0
FREEDBServer=freedb.freedb.org
CDDrive=E
ProperCase=1

I tried deleting the original, but it keeps reinserting it!

Bill

[Support]

OK, this should do it. In the same folder as the .ini file you edit, there should be a caslcopy.log file. Delete all files with names starting with CaslCopy.

Then, edit and change the .ini file again. That should stick this time.

[billcork]

The only ref to CASLcopy seems to be the following text file:
UserName: billcork
UserPath: C:\Program Files\Palm\billco\AudioList\
DataSource: C:\Program Files\AudioList\Audio*.cdb
DataDestination: C:\Program Files\Palm\billco\AudioList\
DataFile: AudioListArtist.cdb
DataFile: AudioListArtistX.cdb
DataFile: AudioListComp.cdb
DataFile: AudioListCompX.cdb
DataFile: AudioListFmt.cdb
DataFile: AudioListFmtX.cdb
DataFile: AudioListGenre.cdb
DataFile: AudioListGenreX.cdb
DataFile: AudioListInvNumX.cdb
DataFile: AudioListLabel.cdb
DataFile: AudioListLabelX.cdb
DataFile: AudioListLoc.cdb
DataFile: AudioListMain.cdb
DataFile: AudioListPrefs.cdb
DataFile: AudioListPurch.cdb
DataFile: AudioListReg.cdb
DataFile: AudioListRtg.cdb
DataFile: AudioListStat.cdb
DataFile: AudioListStatX.cdb
ApplicationSource: C:\Program Files\AudioList\Audio*.p*
ApplicationFile: AudioList.PRC
ApplicationFile: AudioListArtist.PDB
ApplicationFile: AudioListArtistX.PDB
ApplicationFile: AudioListComp.PDB
ApplicationFile: AudioListCompX.PDB
ApplicationFile: AudioListFmt.PDB
ApplicationFile: AudioListFmtX.PDB
ApplicationFile: AudioListGenre.PDB
ApplicationFile: AudioListGenreX.PDB
ApplicationFile: AudioListInvNumX.PDB
ApplicationFile: AudioListLabel.PDB
ApplicationFile: AudioListLabelX.PDB
ApplicationFile: AudioListLoc.PDB
ApplicationFile: AudioListMain.PDB
ApplicationFile: AudioListPrefs.PDB
ApplicationFile: AudioListPurch.PDB
ApplicationFile: AudioListReg.PDB
ApplicationFile: AudioListRtg.PDB
ApplicationFile: AudioListStat.PDB
ApplicationFile: AudioListStatX.PDB
HotSyncManager: Restarted
CASLcopy: Done

Is this the log file?

[Support]

Yes, that is the file to delete. It is reading that old userpath line at the start of the file and pointing to the wrong location.

[billcork]

Thanks Shawn - that seems to have done the trick!
All the best from Ireland
Bill