For the Plus version, PC users can simply launch the file on their PC by double-clicking after it has been downloaded. The installer will start the install process. For the Lite version, PC users can launch the file to start the installer if it is an .exe file, or if the file downloaded is a .zip file, unzip the contents into a temporary directory, then install the .PRC and .PDB files to the handheld using the Palm Desktop software or Palm Install tool.

We are unable to mail CDs.

Yes, the Plus version desktop software can be installed on multiple computers that sync to the handheld running a registered copy of the software. Run the full installer on these additional PCs. IMPORTANT: Be sure to select the option to NOT install the handheld data files during the install process to preserve the handheld data. The handheld data will then be copied to the PC after the 2nd hotsync.

First, install the Palm Desktop software that came with your handheld and make sure the basic hotsync process is working on the new PC. Then, download the latest full installer for the product. Run the installer to install the software on the new PC. This only applies to Plus version users. IMPORTANT: Be sure to select the option to NOT install the handheld data files during the install process to preserve the handheld data. The handheld data will then be copied to the PC after the 2nd hotsync.

You will need to purchase a copy of the software for each handheld that you would like the software to run on. You can, however, install the PC desktop software on multiple PCs that your handheld syncs to, if you have registered the Plus version.

The latest update for any product can be downloaded from any products' download page. For Plus versions, the update installer will update the PC and handheld software. For Lite version, only the new .PRC file needs to be installed. IMPORTANT: Be sure to download the correct update. If you have the Plus version (PC and handheld), download the Plus update. If you have the Lite (handheld only) version, download the Lite update. Installing the wrong update will cause the software to no longer recognize the registration code.

The incorrect update was installed. Plus users must install the Plus update, and Lite users must install the Lite update. Installing the wrong update will cause the software to no longer recognize the registration code.

Sometimes the data directory will change when a new handheld is installed. To correct this problem, download the full installer and run the installer again. This will correct the data directory path for the PC desktop software. This only applies to Plus version users.

This message is shown when you download an application from the Internet and the publisher of the software has not digitally signed the application. WakefieldSoft, LLC does not use digital signatures, "Authenticode" or otherwise. This is not a problem with files from the software. It is an issue with Internet Explorer in Windows XP SP2.

The installer is getting hung trying to determine if the software has already been installed on the computer. The installer does this check to determine if an update or a full install should be done. You can bypass the file check by going to Start... Run... and browse to select the .exe install file. Then, at the end of the text box listing the filename, add a space and the characters '/nc' (without quotes). The text box should then contain: '<filename and path>.exe /nc' Then, click Run, and the installer will bypass the file check when it runs.

The trial version of the software and the registered version are virtually identical. The trial version limits the number of records that can be entered, and in some cases, only works for 30 days. Once a registration code is entered, the software will become fully functional. You do not need to install the software again after registering.

The incorrect update was installed. Plus users must install the Plus update, and Lite users must install the Lite update. Installing the wrong update will cause the software to no longer recognize the registration code.

Yes, our order process is secure. All orders are processed by Mobihand.com.

This occurs because the application has not been completely closed on the Pocket PC. The (X) in the upper right corner of the screen only hides or minimizes Pocket PC applications. In order to completely shutdown the software on the Pocket PC, select the CLOSE menu command at the menu on the bottom of the application screen on the Pocket PC. Then try the transfer again.

This occurs because you have an older version of our application that was not compatible with Palm OS 5 handhelds (Palm Tungsten or Zire 71 and Sony Clie NX Series). Please download the latest version update from the appropriate download page and install the newest version.

This can happen if the update was installed instead of the full version or if the data path changed due to changing handhelds. Please download the full install and run it again. Also, this can happen if the Palm Desktop software is not installed yet. Finally, if this happens on a new install, try uninstalling and reinstalling on the PC.

If this is a new install, try uninstalling and reinstalling the software on the PC.

First, be sure you have the latest update for the software product. Also, some 3rd party applications from other companies have been known to conflict with our products (One TouchPass is an example). Try downloading the latest updates for other products on your handheld as well.

Our lookup is done through Amazon.com. They changed the authorization procedure for data lookups in November 2011. It will require a large amount of expense in order to use the new authorization process, and we are not able to support it now. Also, interest in these products has been waning for some time. The products will continue to function, other than the lookup issue. Users can lookup any title at amazon.com via the web, and then paste data into the program for those items. We are sorry for any inconvenience, but Amazon has done this to us before and broken the lookup process, so it is out of our control.

At this time, only the HealthFile, InfoSafe, and PDACookbook apps will be converted to LIVE versions for web access.

Some models require Compatibilty mode to be off under Options / Advanced Options / Applications

The software will work on Windows Vista, however some settings need to be changed for older version 4 products. Note that version 5 and higher products will run on Vista without any changes. Before running or installing the software on Windows Vista, please follow these steps:

1. Go to Start
2. Click Control Panel
3. Click User Accounts and Family Safety
4. Click User Accounts
5. Click Turn User Account Control On or Off
6. Click Continue (if asked)
7. UNCHECK the Use UAC Control checkbox
8. Click OK
9. Restart the computer
10. Run the installer again

For Palm users, the above steps will need to be done before installing the Palm Desktop sofware as well. We also recommend that you use Palm Desktop version 6.2 or newer and Hotsync manager version 7.0 or newer, which are Vista compatible versions from Palm.com.

After the install is complete, you can turn UAC back on. If you do this, you will also need to do the following: Find the icon under Start / Programs, right click the icon and select Properties, go to the Compatibility tab, check the Run as Administrator box, click Apply, then OK.

We are unable to mail CDs.

The data files used by the PC and the conduit are located in a directory similar to C:\Palm\<username>\<product>. This may vary from installation to installation. The files all end with the .cdb extension. There are also backup copies of the handheld database files (<product>*.pdb files) saved in the C:\Palm\<username>\Backup directory.

Alternately, you can find the exact directory that the data is stored in by using NotePad to open the <product>.ini file found in the C:\Program Files\<product> directory. The 'DataPath=' line in this .ini file will give the exact location of the data files on the PC.

For Plus versions, you can delete the software from Start... Control Panel... Add/Remove Programs. Find the software in the list and select Remove. To remove the software from your handheld, first tap the Home icon next to the graffiti area, then tap the Menu icon below the Home icon. Select Delete... from the menu that is displayed, then find the software in the list, and tap Delete to remove it from the handheld.

Sometimes during an upgrade or for other reasons one of the sort indexes gets out of sync. Often, this can be corrected by rebuilding that sort index. To do this on the handheld, do the following:

1. Start the application on the handheld
2. Tap the Prefs button on the main list screen
3. UNcheck the sort in question on the preferences screen
4. Tap Done
5. Tap the Prefs button on the main list screen again
6. CHECK the sort in question on the preferences screen
7. Tap Done
8. The sort index will now be rebuilt. Wait for it to finish
9. Hotsync the handheld to copy the rebuilt index to the PC

Some users have reported problems running ZoneAlarm when trying to lookup CDs with FREEDB. Also, AudioList has two methods of connecting to FREEDB. From the Edit... Options... menu, try selecting the other method of connecting to FREEDB.