The software will work on Windows Vista, however some settings need to be changed for older version 4 products. Note that version 5 and higher products will run on Vista without any changes. Before running or installing the software on Windows Vista, please follow these steps:
- Go to Start
- Click Control Panel
- Click User Accounts and Family Safety
- Click User Accounts
- Click Turn User Account Control On or Off
- Click Continue (if asked)
- UNCHECK the Use UAC Control checkbox
- Click OK
- Restart the computer
- Run the installer again
For Palm users, the above steps will need to be done before installing the Palm Desktop sofware as well. We also recommend that you use Palm Desktop version 6.2 or newer and Hotsync manager version 7.0 or newer, which are Vista compatible versions from Palm.com.
After the install is complete, you can turn UAC back on. If you do this, you will also need to do the following: Find the icon under Start / Programs, right click the icon and select Properties, go to the Compatibility tab, check the Run as Administrator box, click Apply, then OK.